Business Process Management
Business Process Management (BPM) involves utilizing a systematic method to enhance and streamline business processes. This approach includes the creation, implementation, monitoring, and refinement of business processes for the purpose of increasing efficiency, lowering expenses, and elevating customer satisfaction. With BPM, you can eliminate ad hoc workflow management practices and optimize business operations in order to deliver better products and services to your customers.
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Integration-focused Business Process Management (BPM) is a technique within BPM that prioritizes the integration of business processes with technology systems. This method leverages technology to automate, monitor, and streamline business processes, leading to increased efficiency, decreased expenses, and elevated customer satisfaction for organizations.
Process discovery and analysis
Identifying the business processes that need improvement and understanding how they currently operate.
Process design
Defining the steps, inputs, and outputs of the process to ensure it is efficient and effective.
System integration
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Process execution and monitoring
Running the process and monitoring its performance, including tracking metrics such as cycle time and error rates.
Process optimization
Continuously improving the process based on performance metrics and feedback from stakeholders.
Human-centric Business Process Management (BPM) is a method of BPM that focuses on the people involved in business processes, rather than the technology systems. This approach prioritizes the needs and experiences of employees, customers, and other stakeholders in the design, execution, and optimization of business processes.
Process discovery and analysis
Identifying the business processes that need improvement and understanding how they currently operate, including the needs and experiences of employees, customers, and other stakeholders.
Process design
Defining the steps, inputs, and outputs of the process, taking into consideration the needs and experiences of employees, customers, and other stakeholders.
System integration
Integrating technology systems with the business process, ensuring that the technology supports the needs and experiences of employees, customers, and other stakeholders.
Process execution and monitoring
Running the process and monitoring its performance, including tracking metrics such as customer satisfaction, employee engagement, and process efficiency.
Process optimization
Continuously improving the process based on performance metrics and feedback from stakeholders, ensuring that the needs and experiences of employees, customers, and other stakeholders are taken into consideration.
Document-centric Business Process Management (BPM) is a method of BPM that focuses on the management of documents and information within business processes. This approach involves the use of technology systems and processes to manage, track, and store documents and information, enabling organizations to improve efficiency, reduce costs, and increase customer satisfaction.
Document discovery and analysis
Identifying the types of documents and information that are critical to business processes and understanding how they are currently managed.
Document design
Defining the management processes and technology systems that will be used to manage track, and store documents and information.
Document implementation
Building and deploying the management processes and technology systems, including the development of supporting technology systems.
Document execution and monitoring
Running the management processes and monitoring their performance, including tracking metrics such as document accuracy, cycle time, and error rates.
Document optimization
Continuously improving the management processes and technology systems based on performance metrics and feedback from stakeholders.